Features

Automated Customer Support

Consultation Scheduling

Live Agent Handoff

🧠“Answer FAQs and assist customers instantly, 24/7.“

Lexicore’s AI Agent is trained to recognize the most common questions your customers ask from “Where’s my order?” to “How can I book a service?” and answer them in real time. Using advanced natural language processing (NLP), it understands customer intent and responds conversationally, no scripts, no robotic replies.
How we do it: We upload your FAQ list or website knowledge base, and our system learns your business language. It’s always on, handling hundreds of conversations at once while improving through every interaction.

📅“Let the agent book meetings directly to your Google Calendar.”

Never miss a lead again. Lexicore’s AI Agent can schedule consultations, demos, or service calls right inside the chat! Without anyone on your team lifting a finger. It checks your availability, offers open time slots, and books the meeting directly to your connected Google Calendar.
How we do it: We integrate securely with your calendar using Google APIs. You choose what times are open, and the AI handles the rest, including sending confirmation and reminder emails.

🤝“Escalate chats to a human agent seamlessly.”

Sometimes customers need a real human. Lexicore makes that transition feel effortless. When a conversation goes beyond what the AI can handle (like billing issues or urgent complaints), it intelligently routes the chat to a live support rep with full chat history intact.
How we do it: Our HITL (human-in-the-loop) logic monitors confidence levels in responses. When the agent detects uncertainty or key trigger words, it smoothly hands off the customer to your team through tools like Teams, Whatsapp, or custom APIs.

Multi-Platform Chat Support

Customizable Workflows

Compliance Ready

🌐“Multi-Platform Chat Support” – “Deploy your bot on your website, Facebook Messenger, and more.”

Your customers don’t all visit your website. That’s why Lexicore is built to live where your customers are. Whether its at your website, Facebook, WhatsApp, or even SMS. One AI Agent, everywhere.
How we do it: We use Botpress’ cross-platform framework to deploy the same AI Agent across multiple channels. Conversations stay consistent, so customers get the same helpful responses no matter where they reach out.

🧭“Customizable Workflows” – “Tailor chat flows for different customer journeys.”

Your business is unique and your AI Agent should be too. Lexicore AI allows you to fully customize how the bot responds, gathers information, routes questions, or qualifies leads. Want it to greet returning users differently? Done. Need a survey before booking? Easy.
How we do it: Our Botpress builder gives you full control over conversation design. With conditional logic, we can design smart flows. Let us handle it for you.

🔐“Compliance Ready” – “Fully GDPR, CCPA, and SOC2 compliant.”

Privacy and trust matter. Lexicore is built with enterprise-grade security in mind. From data encryption to audit trails and anonymization. Our AI Agents meet the strictest global privacy laws, giving you peace of mind and keeping your users protected.
How we do it: All user data is encrypted end-to-end, we never store personally identifiable information (PII) without consent, and we offer detailed compliance documentation. Our infrastructure aligns with GDPR, CCPA, SOC2, and industry best practices.